NHTSA Complaint #11064705 — 2014 RAM 2500

WHEN PULLING A TRAVEL TRAILER GOING UP OR DOWN A STEEP GRADE WITH THE VEHICLE IN TOW HALL THE TRANSMISSION WILL HANG UP IN ANY GIVEN GEAR FORCING YOU TO APPLY THE BREAK AND SHIFT THE VEHICLE INTO NEUTRAL THEN BACK INTO DRIVE THIS HAS BEEN REPORTED TO LONE STAR DOGE 1309 S. PACIFIC MINEOLA TX. THE DEALERSHIP SAID NO CODES WERE FOUND SO NOTHING WAS WRONG. I HAVE HAD THIS HAPPEN SEVERAL TIMES AND AM WORRIED ABOUT DRIVING THE TRUCK NOW. I HAVE TAKEN THE TRUCK INTO THE DEALER MULTIPLE TIMES FOR THIS ISSUE AND IT STILL HAS NOT BEEN REPAIRED. I TAKE IT IN ONE TIME AND THEY TELL ME IT IS FIXED AFTER THEY WORK ON IT IT IS NOT FIXED AND I TAKE IT IN AGAIN AND THEY SAY IT IS THE EGR VALVE SO I HAVE THAT FIXED AND IT IS STILL DOING THE SAME THING SO I BRING IT IN AGAIN AND THEY SAY IT IS SOMETHING ELSE AND I WOULD NEED TO PAY FOR REPAIRS AGAIN. THIS SHOULD HAVE BEEN COVERED UNDER THE WARRANTY BUT THEY SAY THIS NEEDS TO BE FIXED FIRST BEFORE THE WARRANTY WORK CAN BE DONE WHY CANT THEY JUST FIX THE WARRANTY WORK INSTEAD OF FIND THINGS THAT "HAVE TO BE FIXED BEFORE THAT WORK CAN BE DONE" WITH NO RELATION TO THE TRANSMISSSION.