NHTSA Complaint #11063772 — 2017 CHRYSLER PACIFICA ENGINE

Complaint Details

ODI Number	11063772
Vehicle	2017 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	January 11, 2018
Date Filed	January 19, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18VTBD000 (ENGINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED STEVENS CREEK CHRYSLER JEEP DODGE RAM AT (408) 248-180 (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129), NORMANDIN CHRYSLER JEEP DODGE RAM FIAT AT (408) 266-9500 (LOCATED AT 900 CAPITOL EXPRESSWAY AUTOMALL, SAN JOSE, CA 95136), AND SOUTH COUNTY CHRYSLER JEEP DODGE RAM AT (408)-842-8244 (LOCATED AT 455 AUTOMALL DR, GILROY, CA 95020). ALL THREE DEALERS CONFIRMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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