NHTSA Complaint #11063624 — 2008 FORD ESCAPE

ON TUESDAY, JANUARY 9TH, 2018 WHILE DRIVING MY 2008 FORD ESCAPE ON AN EXPRESS TOLLWAY NEAR MY HOME, MY POWER STEERING WENT OUT ABRUPTLY AND MADE MY VEHICLE ALMOST IMPOSSIBLE TO STEER. IT IS NOTHING SHORT OF A MIRACLE THAT I WAS ABLE TO EXIT THE HIGHWAY SAFELY, SO AS TO PULL OVER AND REGAIN SOME SORT OF COMPOSURE. MUSTERING ALL THE STRENGTH I HAD, I WAS ABLE TO GET MY ESCAPE HOME, BOTH MYSELF AND ESCAPE UNSCATHED. I STARTED DOING RESEARCH ONLY TO FIND THERE WERE LITERALLY THOUSANDS OF OTHER FORD OWNERS EXPERIENCING THE SAME ISSUE. RECALL H14S05 WAS COMPLETED, AT A FORD DEALERSHIP ON MY ESCAPE IN JULY OF 2016, TECHNICIANS NOTES BEING THAT HE REPROGRAMMED A PSCM & ICM. AFTER CALLING FORD MOTOR COMPANY I WAS TOLD THAT THEY ARE NOT RESPONSIBLE FOR THIS REPAIR SINCE IT HAD BEEN MORE THAN 1 YEAR SINCE THE RECALL WAS PERFORMED ON MY ESCAPE. I WAS UNAWARE THAT RECALLS CAME WITH AN EXPIRATION DATE??? AT THE TIME THE RECALL WAS PERFORMED I HAD NO PRIOR STEERING ISSUES ON MY ESCAPE. IT IS NOW ALMOST 2 YEARS LATER AND THE POWER STEERING ON MY ESCAPE HAS COMPLETELY GONE OUT. I AM NOW TOLD THAT I WILL HAVE TO PAY FOR IT OUT OF POCKET EVEN THOUGH FORD HAS BEEN AWARE OF THIS FOR QUITE SOME TIME, WHICH IS EVIDENT BY THEM ISSUING RECALL H 14S05 IN THE FIRST PLACE. HELP PLEASE...