NHTSA Complaint #11063553 — 2013 FORD ESCAPE

IN REFERENCE TO RECALL NUMBER 13S12 BACK IN 2013 WITH 2013 FORD ESCAPES LOW COOLANT SENSOR. MY FORD ESCAPE WAS "FIXED" PER THIS RECALL 6/3/14 BY BOMRITTO FORD IN HAZLEWOOD MO. 3 1/2 YEARS LATER THE EXSACT PART USED TO FIXED THE ORIGINAL RECALL HAS NOW BECOME FAULTY AND CAUSED MY VEHCILE TO GO INTO LIMP MODE. FORD IS REFUSING TO REPLACE THIS PART AND SAYING IT IS THE CUSTOMER RESPONSIBILITY FOR US TO REPLACE A PART THAT WAS FAULTY ORIGINALLY AND 3 1/2 YEARS LATER FAULTY AGAIN. I HAVE ALREADY REPLACED MY VEHICLES TRANSMISSION AND COMPUTER MODULE IN THE PAST YEAR AND SPENT OVER 3 GRAND IN REPLACEMENT AND LABOR AND THIS IS PUTTING ME OVER THE EDGE. THIS COMPANY DOES NOT REPLACE THEIR FAULTY PARTS EVEN THOUGH THEY STAND BEHIND THEM. HOW AM I SUPPOSED TO BELIEVE THESE PARTS WERE VALIDLY REPLACED AND ARE NOT MADE TO LAST. THE ENGINE CODES THAT WE ARE GETTING ARE CAUSED FROM THE RECALL KIT THAT WAS USED TO REPLACE THE FAULTY PRODUCT ORIGINALLY. THIS KIT COSTS 759 TO THE CONSUMER AND THAT DOES NOT INCLUDE LABOR. FORD REFUSES TO SELL THE PARTS TO FIX THE PROBLEM AND MAKES THE CUSTOMER PURCHASE THE ENTIRE KIT. THIS ISSUE NEEDS TO BE HANDLED PROPERLY BECAUSE INNOCENT CUSTOMERS ARE BEING TAKEN ADVANTAGE OF. MY VEHICLE ONLY HAS 100K MILES AND I HAVE ALREADY REPLACED THE TRANSMISSION WHICH WAS 2700! NOW THIS, WHICH WAS A RECALL 4 YEARS AGO. THE ISSUE BEGAN ON 1/16/2018 OUT OF NOWHERE. NO WARNING, NO LIGHT I WAS DRIVING ON A BUSY ROAD AND MY CAR WENT INTO OVERHEAT MODE AND I WAS TOLD BY THE COMPUTER SCREEN TO STOP MY VEHICLE IMMEDIATELY WHICH I DID. I THEN HAD TO HAVE THE CAR TOWED TO A TRUSTED MECHANIC THAT WAS ABLE TO DIAGNOSE THE VEHICLE DIRECTLY TO THE RECALL FROM 2013 AS THE SAME EXACT ISSUE THESE FORD'S WERE HAVING IN 2013 WHICH IS A FIRE HAZARD. FORD DID NOT HANDLE THIS PROPERLY, I WAS HUNG UP ON MULTIPLE TIMES, I WAS IGNORED.