NHTSA Complaint #11063445 — 2014 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11063445
Vehicle	2014 FORD FUSION
Component	STEERING
Date of Incident	January 13, 2018
Date Filed	January 18, 2018
Mileage	38,955 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

ELECTRIC POWER STEERING SYSTEM FAILED, MAKING THE CAR RANGE FROM BEING DIFFICULT TO STEER TO NOT BEING ABLE TO STEER AT ALL. THE STEERING WHEEL WAS COMPLETELY LOCKED AND WOULD NOT TURN. LUCKILY I WAS PARKED IN MY DRIVEWAY WHEN THIS OCCURRED. IN TIMER LEADING UP TO THIS THE STEERING WOULD SOMETIMES TAKE ON A HEAVIER THAN NORMAL CHARACTERISTIC AND BE NOTCHY. I WOULD ALSO SOMETIMES HEAR A WHINING NOISE WHEN TURNING. ALL OF THIS WAS LEADING UP TO A TOTAL FAILURE WHICH THANKFULLY OCCURRED IN MY DRIVEWAY.

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