NHTSA Complaint #11063403 — 2010 PORSCHE PANAMERA S

CAMSHAFT CONTROLLER RECALL. ON 9/8/2015, MY VEHICLE ABRUPTLY STOPPED WHILE I WAS DRIVING ON THE HIGHWAY. I WAS TRAVELING ABOUT 60MPH AND SUDDENLY HEARD A LOUD NOISE AND THE CAR WENT COMPLETELY DARK. ALL OF THE ELECTRICAL COMPONENTS WERE DEAD. I COASTED OVER TO THE EMERGENCY LANE AND WHEN I TRIED TO RESTART THE VEHICLE NOTHING HAPPENED. AFTER HAVING THE VEHICLE TOWED TO THE PORSHE DEALER, I WAS TOLD THAT THE "CAMSHAFT" BROKE OFF IN THE ENGINE AND THE REPAIR WOULD COST OVER $5,000. AS I HAD OWNED THE VEHICLE FOR SEVERAL YEARS AND IT WAS THOROUGHLY MAINTAINED AT THE DEALER, I INQUIRED AS TO HOW SUCH A MAJOR REPAIR COULD HAPPEN. THE CAR WAS ONLY 3/4 YEARS OLD AT THIS TIME. I WAS TOLD THAT THERE WAS NO REASON AND THAT SOMETIMES "THINGS JUST BREAK". MY PORSCHE WAS OUT OF WARRANTY SO I WAS FORCED TO PAY FOR THE REPAIR OUT OF POCKET. WHEN I CONTACTED THE SERVICE MANAGER TO COMPLAIN THAT THE ISSUE MUST HAVE BEEN A MANUFACTURER'S DEFECT, THEY AGREED BUT WOULD NOT COVER THE COST OF THE REPAIR. I COMPLAINED DIRECTLY TO PORSCHE HEADQUARTERS AND RECEIVED $500 OFF OF THE COST OF THE REPAIR. MIND YOU, I STILL HAD TO PAY OVER $5,000 TO CORRECT THE ISSUE. ABOUT A YEAR OR SO LATER, I RECEIVED A NOTICE IN THE MAIL THAT THERE WAS A RECALL PENDING ON THE EXACT ISSUE THAT I PAID FOR. I HAVE CONTACTED PORSCHE HEADQUARTERS SEVERAL TIMES TO OBTAIN REIMBURSEMENT FOR THE REPAIR, HOWEVER I KEEP BEING TOLD THAT I HAVE TO WAIT UNTIL THEY SEND OUT AN "OFFICIAL NOTICE" OF THE RECALL AND ONLY THEN, WILL I BE ABLE TO SUBMIT FORMS TO RECEIVE REIMBURSEMENT. I'M AT A LOSS AS TO WHY I, AS A CUSTOMER, HAVE TO JUMP THROUGH HOOPS TO GET MY MONEY. ESPECIALLY SINCE THE REPAIR WAS DONE AT AN AUTHORIZED PORSCHE DEALER & THEY HAVE ALL OF THE DOCUMENTATION IN THEY SYSTEM. I ALSO HAVE A COPY OF THE INVOICE AND CAN PROVIDE IF NECESSARY.