NHTSA Complaint #11063171 — 2015 FORD ESCAPE

SUDDEN LOSS OF STEERING RESULTING IN A COLLISION WITH A CURB. THERE WAS DAMAGE TO LOWER CONTROL ARM AND OTHER SUSPENSION PARTS AS A RESULT OF THE COLLISION. I DROVE CAR HOME 4 MILES, ALTHOUGH I SHOULDN'T HAVE. I EXPERIENCED MOMENTARY LOSS OF STEERING 5 MORE TIME IN THOSE 4 MILES. FORTUNATELY ALL WERE AT LOW SPEED. I WAS NOT INJURED. THE CAR HAS 68,XXX MILES AND IS UNDER EXTENDED WARRANTY. I HAD THE ESCAPE TOWED IN FOR REPAIRS. THE COLLISION DAMAGE WAS COVERED BY INSURANCE. THE SERVICE DEPT. AT FORD SAID THE FOUND NOTHING WRONG WITH STEERING. THE CAR WAS HANDED DOWN TO ME BY PARENTS. I TOLD THEM ABOUT THE STEERING LOSS. THEY SAID WITH THE SAME VEHICLE THEY LOST STEERING MOMENTARILY ONE TIME BEFORE ALSO. THEY DROVE IT TO THE SAME SERVICE DEPT. MY PARENTS SAID SOMEONE FROM THE SERVICE DEPT REPAIRED IT, ALTHOUGH THEY WERE NOT GIVEN ANY PAPERWORK. I ASKED ABOUT THIS ON THE PHONE AND THE SAME SERVICE DEPT HAS NO RECORD OF THIS SERVICE. I DO NOT HAVE ANY DOCUMENTS TO UPLOAD OTHER THAN A REPAIR FORM FOR THE DAMAGE AS A RESULT. THE SERVICE DEPT IS HERTRICH'S FREDERICK FORD IN SEAFORD, DE