NHTSA Complaint #11062990 — 2017 RAM 3500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11062990
Vehicle	2017 RAM 3500
Component	ENGINE
Date of Incident	October 23, 2017
Date Filed	January 16, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V562000 (ENGINE AND ENGINE COOLING) AND 17V821000 (POWER TRAIN). THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RAY CHRYSLER DODGE JEEP RAM, 23 N US-12, FOX LAKE, IL 60020) WAS UNABLE TO VERIFY WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED TO DETERMINE IF THEY COULD VERIFY WHEN THE PART WOULD BE SUPPLIED TO THE DEALER. THE CONTACT STATED THAT THE KEY FAILED TO TURN OVER TO START THE VEHICLE AND THE VEHICLE WAS RANDOMLY STALLING. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

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