NHTSA Complaint #11062674 — 2016 FORD F-150

DOOR LATCHES WERE FREEZING AND RENDERING MY VEHICLE UNSAFE AS THE DOOR WOULD OPEN, BUT THEN NOT SHUT. FORD HAS ISSUED A RECALL AND I TOOK MY VEHICLE TO KENNY ROSS FORD IN ADAMSBURG, PA TO HAVE THE RECALL WORK PERFORMED. ON 1/2/2018, KENNY ROSS FORD INDICATED THAT THEY PERFORMED THE RECALL FIX. HOWEVER, ON 1/13/2018, MY DOOR ONCE AGAIN FROZE IN THE OPEN POSITION AND WOULD NOT SHUT. THIS WAS AFTER MY VEHICLE HAD THE FORD RECALL PARTS INSTALLED. I'M CONCERNED THAT FORD ISN'T TAKING THIS SAFETY HAZARD SERIOUSLY. I'M INTERESTED TO HEAR WHAT MY BEST COURSE OF ACTION IS TO HOLD FORD ACCOUNTABLE FOR THIS UNSAFE CONDITION. BELOW IS THE WORK DETAIL FROM THE RECALL WORK THAT WAS PERFORMED ON 1/2/2018: CAUSE: RECALL 17S33 1 FL3Z*1521978*D SHIELD-DOOR LOCK 1 XL*5*A GREASE- CHASSIS LUBRICATION 1 FL3Z*1521853*AB ROD 1 FL3Z*1521852*AB ROD 1 FL3Z*1626494*F SHIELD-DOOR LOCK 1 FL3Z*1626461*AB ROD 1 FL3Z*1626460*AB ROD CLAIM TYPE 17S33 AUTH CODE 81016 NOTE: 28235 INSTALLED DOOR LATCH SHIELDS AND NEW LOCK RODS AS PER RECALL