NHTSA Complaint #11062659 — 1998 MERCURY MOUNTAINEER

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11062659
Vehicle	1998 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	May 20, 2015
Date Filed	January 14, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

AT THIS POINT ALL 4 DOOR LOCKS/LATCHES ARE MESSED UP. BOTH DRIVER &PASSENGER BACK DOORS WON'T OPEN FROM OUTSIDE OR INSIDE. DRIVER &PASSENGER FRONT DOORS WON'T OPEN FROM OUTSIDE UNLESS OPEN FROM INSIDE FIRST. KEY WON'T UNLOCK DOORS. BACK GLASS ON HATCH DOOR WON'T OPEN. BACK WIPER BROKEN. BACK HATCH WOULDN'T OPEN UNTILL I PAID TO HAVE IT FIXED. I CONTACTED THE MANUFACTURER THEY SAID MY TRUCK NOT ON RECALL LIST & WANTED ME TO PAY TO FIX IT. MY TRUCK HAS SAME ISSUES AS THE ONES BEING RECALLED. HOW DO THEY DETERMINE WHICH ONES TO RECALL?

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