NHTSA Complaint #11062448 — 2013 GMC TERRAIN

GMC BULLETIN 14882 SPECIAL COVERAGE ADJUSTMENT ' PLUGGED PCV ORIFICE IN INTAKE MANIFOLD THIS BULLETIN NEEDS TO BE EXTENDED ON MY 2013 GMC TERRAIN. MY WIFE WAS DRIVING HOME FROM WORK IN -11 TEMPS AND ALL OF A SUDDEN HER CAR STARTED SPUTTERING AND MAKING A WHINING NOISE. ABOUT A MILE UP THE ROAD HER CAR DASH READS " CRITICAL OIL PRESSURE" AND THE VEHICLE TURNS OFF. MY WIFE WAS STUCK IN THE FREEZING COLD FOR OVER 40 MINUTES BEFORE A TOW TRUCK ARRIVED. THE VEHICLE HAD LESS THAN 58,000 MILES ON IT. I HAD PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE. MY MECHANIC FOUND THAT THE MAIN SEAL AND PCV SYSTEM FROZE UP. HE MENTIONED THAT THE SAME ISSUE THAT GMC RELEASED UNDER BULLETIN 14882 HAD HAPPENED TO MY VEHICLE. I CALLED GM AND THEY TOLD ME THAT IT WOULD NOT BE WARRANTIED AS IT WAS OUT OF WARRANTY 1 DAY PRIOR, THEY ALSO MENTIONED THE BULLETIN DID NOT APPLY TO MY VEHICLE BECAUSE MY VIN DID NOT MATCH THE PRODUCT RECALL. THEY RECOMMENDED THAT I TAKE THE VEHICLE TO A GM DEALER TO INSPECT (IN WHICH THEY SAID I WOULD PAY FOR THE DIAGNOSTIC FEE). I TOLD GM (CUSTOMER CARE) THAT THE VEHICLE WOULD NEED A TOW AS IT WONT START AND UNSAFE TO RUN. I ENDED UP PAYING FOR A TOW TO A GM DEALERSHIP AND THEY LOOKED AT THE VEHICLE AND VERIFIED THAT COST WOULD BE $2200 TO MAKE THE REPAIRS AND VERIFIED THAT THE ISSUE IS THE SAME AS BULLETIN 14882. I HAVE OPENED UP A CASE WITH GM CUSTOMER CARE BUT HAVE GOTTEN NOWHERE WITH THEM ON WHY MY VEHICLE IS NOT ADDED TO THE 14882 BULLETIN WHEN THEIR MECHANICS ARE SAYING ITS THE SAME PROBLEM. I HAVE GOTTEN A RUN AROUND FROM GM CUSTOMER CARE TEAM AND AN UNRETURNED CALL FROM MANAGEMENT ASKING TO FURTHER DISCUSS THE SPECIFICS ON WHAT MEETS THE BULLETIN 14882 AND WHY VEHICLE ISN'T PART OF THE RECALL. THE GM DEALERSHIP I TOOK MY VEHICLE TOO EVEN STATED THEY HAVE WORKED ON 4-5 OF THE SAME PCV VALVE FREEZE IN THE LAST COUPLE WEEKS. SOMEONE PLZ HELP!