NHTSA Complaint #11062314 — 2016 TOYOTA PRIUS STRUCTURE:BODY

Complaint Details

ODI Number	11062314
Vehicle	2016 TOYOTA PRIUS
Component	STRUCTURE:BODY
Date of Incident	August 5, 2017
Date Filed	January 12, 2018
Mileage	22,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

LEASED THE VEHICLE FOR LESS THAN 1 YEAR AND HAVE EXPERIENCED 3 MAJOR CRACKS TO THE FRONT WINDSHIELD. THE FIRST ONE WAS CAUSED BY PROBABLY A SMALL ROCK WHILE DRIVING MID SPEED AND SPREAD IMMEDIATELY FROM THE PASSENGER-SIDE PERIMETER. THE SECOND ONE WAS CAUSED BY UNKNOWN, MAYBE A ROCK, AS I DID NOT SEE NOR HEAR ANYTHING BUT OVERNIGHT SAW A CRACK IN THE CENTER THAT SPREAD VERY QUICKLY. THE THIRD CRACK WAS CAUSED BY PROBABLY A SMALL ROCK THAT STARTED ON THE DRIVER'S SIDE PERIMETER. I HAVE OWNED NICER CARS THAN THE PRIUS AND ALSO ONES LESS PRESTIGIOUS. WHILE OWNING THESE CARS FOR 5+ YEARS AND DRIVING EXTENSIVELY, I HAVE NEVER, EVER SUFFERED MORE ROCK IMPACTS BY A WINDSHIELD THAT CAUSED EXTENSIVE DAMAGE THAN WHEN I HAVE DRIVEN THIS 2016 PRIUS. THIS CAR SHOULD BE RE-EXAMINED FOR SAFETY AND ANGLES. IN ADDITION, TOYOTA SUPPOSEDLY HAS HAD A BACKORDER OF THIS PARTICULAR TYPE OF WINDSHIELD AND HAS NOT ALLOWED AFTER-MARKET PRODUCTION SO I AM FORCED TO EITHER USE MY INSURANCE OR PAY AN EXORBITANT AMOUNT OUT OF POCKET.

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