NHTSA Complaint #11062109 — 2008 MERCURY MARINER

MY VEHICLE WAS COVERED UNDER RECALL 14S05 AND SAID RECALL WORK WAS DONE IN 2014 IN VA UNDER THE PREVIOUS OWNER, FORD DOES NOT HAVE RECORD OF WHAT "STEP" OR PART OF THE RECALL WAS DONE, THERE ARE 3 PARTS. LESS THAN 4 YEARS, THE RECALLED PART, THE TORQUE SENSOR IN THE POWER STEERING ASSIST HAS FAULTED, WHICH LEADS ME TO BELIEVE THAT IT WASN'T REPLACED UNDER THE RECALL. SINCE IT'S BEEN MORE THAN 12 MONTHS OR 12,000 MILES THEY ARE NOT WILLING TO REPLACE THE SAID RECALLED PART THAT WAS ORIGINALLY COVERED. THE CAR WAS IN DRIVE WHEN THE ASSIST FAULTED CAUSING STEERING TO BE VERY DIFFICULT AND HAD I BEEN DRIVING AT A HIGHER RATE OF SPEED COULD HAVE POTENTIALLY BEEN ACCIDENT CAUSING. I FEEL THAT THE RECALL WORK SHOULD BE EXTENDED TO REPLACING THE PART SINCE IT WASN'T DONE ORIGINALLY UNDER THE RECALL OR WAS AGAIN REPLACED WITH A FAULTY SENSOR TO FAULT AGAIN WITHIN LESS THAN 4 YEARS