NHTSA Complaint #11319829 — 2008 MERCURY MARINER

THE CAR WAS DRIVING DOWN THE ROAD (A CITY STREET, NOT A HIGHWAY) AND A TRIANGULAR LIGHT CAME ON THE DASH, ALONG WITH A MESSAGE TO STOP SAFELY. THE ENGINE SHUT DOWN AND I HAD TO COAST INTO A PARKING LOT. THIS HAD HAPPENED PREVIOUSLY AND I HAD PAID A DEALERSHIP TO REPLACE THE HYBRID COOLING PUMP. I LATER FOUND OUT THAT THIS PART HAD BEEN RECALLED AND WAS REIMBURSED BY THE MANUFACTURER FOR THE ORIGINAL REPAIR. THE SAME PART HAS FAILED AGAIN ACCORDING TO THE DEALERSHIP, BUT UPON CONTACTING THE MANUFACTURER, THEY REFUSE TO REPLACE THE PART AGAIN.