NHTSA Complaint #11062074 — 2017 CHRYSLER PACIFICA

A MONTH AFTER PURCHASING THE CAR I STARTED THE IT & BATTERY LIGHT CAME ON. WHILE DRIVING A MESSAGE CAME UP STATING AUTO START/STOP NEEDED TO BE SERVICED. ANOTHER MESSAGE POPPED UP. WHEN TRYING TO SEE WHAT IT SAID, ALL DISPLAYS STARTED SHUTTING DOWN. HEAT WAS GOING UP & DOWN. TRIED TO TURN IT OFF BUT IT WOULDN'T TURN OFF. I WAS ON A BUSY CITY STREET & GOT OFF AT AN EXIT RAMP & POWER STEERING HAD GONE OUT. I MADE IT TO MY DRIVEWAY & AS SOON AS I SHIFTED TO PARK IT DIED. TRIED RESTARTING THE CAR & IT WOULDN'T START. CALLED THE DEALERSHIP. THEY GAVE ME THE ROADSIDE ASSISTANCE # TO HAVE THE CAR TOWED TO THEM. THE WOMAN NOTED MY INFORMATION SO THAT THEY WOULD KNOW WHAT THE CAR WAS THERE FOR. ROADSIDE ASSISTANCE WAS BUSY. I WAS ON HOLD ABOUT 15 MIN. WHILE ON HOLD, A MESSAGE CAME ON TO FILL OUT A FORM ONLINE & THEY WOULD GET BACK TO ME. 10 PM STILL NO RESPONSE. CAR WAS STILL NOT STARTING. CALLED ROADSIDE ASSISTANCE AGAIN. THEY SAID THEY NEVER RECIEVED MY ONLINE REQUEST. SINCE THE DEALERSHIP WAS CLOSED THEY SET UP TO TOW MY CAR THE NEXT MORNING. I RECEIVED AN EMAIL FROM CHRYSLER STATING MY VEHICLE'S CHARGING SYSTEM WARNING LIGHT RECENTLY INDICATED THERE MAY BE A PROBLEM WITH THE ELECTRICAL CHARGING SYSTEM & TO HAVE MY CAR SERVICED AT THE DEALERSHIP IMMEDIATELY. TOW TRUCK ARRIVED & THE CAR STARTED NO PROBLEM OR WARNING LIGHTS. THEY TOWED IT TO THE DEALERSHIP. DEALERSHIP CALLED & RUDLY ASKED WHY I HAD MY CAR TOWED. I EXPLAINED WHAT HAPPEND. THEY SAID THEY WOULDN'T BE ABLE TO GET TO IT THAT DAY. I WAS NEVER OFFERED A LOANER CAR. FOLLOWING AFTERNOON I CALLED BECAUSE I HADN'T HEARD ANYTHING. THEY CALLED ME BACK STATING THEY COULDN'T FIND ANYTHING WRONG WITH THE CAR & TO PICK IT UP AT. I HAVE SEEN OTHER PEOPLE REPORTING THE SAME ISSUE & FIND IT TO BE UNACCEPTABLE TO HAVE A NEW CAR, ONLY 762 MILES, THAT DIES FOR NO KNOWN REASON. THERE IS OBVIOUSLY A PROBLEM THAT THEY NEED TO RESOLVE.