NHTSA Complaint #11061980 — 2012 CHRYSLER 300

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SMOKE ODOR COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO WEST COVINA CHRYSLER DODGE JEEP RAM LOCATED AT: 298 N AZUSA AVE, WEST COVINA, CA 91791, (626) 858-7202, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ODOR WAS FROM THE ALTERNATOR. THE CONTACT WAS INFORMED TO KEEP DRIVING THE VEHICLE AND THAT THE VEHICLE WAS SAFE. A WEEK AFTER THE VEHICLE WAS TAKEN TO THE DEALER DUE TO THE SMOKE ODOR, WHILE DRIVING AT 60 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO ALHAMBRA CHRYSLER LOCATED AT 1100 W MAIN ST, ALHAMBRA, CA 91801, (626) 537-2400, TO BE DIAGNOSED. THE CONTACT WAS AGAIN INFORMED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED HOWEVER, THE CONTACT WAS AGAIN INFORMED THAT THE REMEDY PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.