NHTSA Complaint #11061381 — 2011 LINCOLN MKX

I WAS DRIVING ON THE ROAD ALL THE SUDDEN I HEARD A KNOCK IN THE VEHICLE AND BURNING SMELL WITHOUT ANY WARNING THE CAR HAS STOPPED IN THE MIDDLE OF THE ROAD. I WAS ABLE TO GET IT TO A SAFE PLACE. I HAVE IT TOWED TO THE DEALER THE ENTIRE ENGINE HAS TO BE REPLACED BECAUSE THE COOLANT WAS GOING TO THE ENGINE WHICH WILL COST NEARLY $10,000.00. I STILL OWE OVER $18,000.00 AND ONLY HAVE THE CAR FOR A 1 YEAR. I CAN'T GET ANY HELP FROM THE FORD COMPANY OR THE DEALER. I AM A SINGLE PARENT THAT'S IN A TRUE DILEMMA NOT KNOWING WHAT TO DO. THE DEALER HAS DONE THE SERVICE IN THE CAR 2 MONTHS PRIOR TO THE ENGINE FAILURE. I KEPT THE SERVICE EVERYTHING IT'S DUE. I WAS DOING ALL THE RIGHT THING.