NHTSA Complaint #11061275 — 2014 CADILLAC SRX

TL* THE CONTACT OWNS A 2014 CADILLAC SRX. ON SEVERAL OCCASIONS, WHILE DRIVING AT UNDISCLOSED SPEEDS, THE AUTOMATIC TRANSMISSION WAS DOWNSHIFTED AND THE VEHICLE CAME TO AN ABRUPT STOP. THE CONTACT ALSO STATED THAT THERE WAS A HESITATION OCCASIONALLY WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO SHIREY CADILLAC (10125 S CICERO AVE, OAK LAWN, IL 60453, (800) 338-4553) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE CADILLAC CUE SYSTEM, WHICH CONTROLS THE HEATING, AIR CONDITIONING, DEFROSTER, RADIO, NAVIGATION, CRUISE CONTROL, AND TELEPHONE SERVICE, WAS ALSO INOPERABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.