NHTSA Complaint #11061171 — 2016 HYUNDAI SONATA PLUG-IN HYBRID

ON 1/7/2018 WE WERE DRIVING OUR 2016 HYUNDAI SONATA HYBRID WITH APPROXIMATELY 41,100 MILES IN IT TO LOS ANGELES, CA WITH MY 82 YEAR OLD FATHER ON OXYGEN FROM SAN JOSE WHICH IS ABOUT 370 MILES AWAY ON HIGHWAY I5 WITH THE SPEED LIMIT OF 70 MPH. WHEN WE EXPERIENCED ENGINE PROBLEM. WHILE EXITING TO OUR DESTINATION ON HIGHWAY 118 DE SOTO EXIT, THE ENGINE HAD SLOWED DOWN IN THE MIDDLE OF THE INTERSECTION AND BARELY TURNED TO THE SIDE OF THE ROAD FOR SAFELY .WE WERE UNABLE TO START THE CAR AND DASHBOARD HAD INDICATED TO CHECK HEV . SEVERAL ATTEMPTS WERE MADE TO START THE CAR, TO NO SUCCESS. LIGHTS WILL COME ON DASHBOARD, STILL ABLE TO CONNECT TO BLUELINK TO CALL FOR ROADSIDE ASSISTANCE BUT THERE WAS A LONG WAIT BEFORE A CUSTOMER SERVICE ANSWERED UNTIL THE ENGINE COMPLETELY DIED AND STALLED. WE WERE STRANDED WITH AN 82 YEAR OLD MAN WHO HAS RESPIRATORY ILLNESS AND WE HAVE FINALLY CALLED AN UBER TO HIS HOME BEFORE OXYGEN RUNS OUT. ROAD ASSISTANCE FINALLY CAME AFTER 2 HOURS OF WAITING AND THE CAR WAS FINALLY TOWED TO THE NEAREST HYUNDAI DEALER IN WOODLAND HILLS 20539 VENTURA BLVD WOODLAND HILLS .THE CAR IS BEING SERVICED AND HAS NO UPDATE YET. I CALLED HYUNDAI USA CUSTOMER SERVICE AT 1-855 671 3059 THIS AM 1/8/2018 AND CLAIMED THERE HAS BEEN NO REPORT OF RECALL TO THIS SORT OF PROBLEM AND HAS THEREFORE GAVE ME A REFERENCE CASE #10911352 .