NHTSA Complaint #11058592 — 2013 GMC TERRAIN

DRIVING TO FAMILY DINNER ON CHRISTMAS DAY AND VEHICLE STALLED AND DIED ON SIDE OF ROAD IN -35 DEGREE WEATHER. NO INDICATION OF FAILURE, NO DASH WARNING INDICATORS. VEHICLE WAS MOVING AT POSTED SPEED LIMIT (55MPH) WHEN INCIDENT OCCURRED. ROAD CONDITIONS WHERE GOOD...SUNNY DAY. VEHICLE WAS TOWED TO LOCAL GM DEALERSHIP (WHEELER'S AUTOMOTIVE OF ABBOTSFORD, WI) AND, AFTER A DIAGNOSTIC, IT WAS CONFIRMED THAT THE CRANK SHAFT MALFUNCTIONED CAUSING A CONNECTING ROD TO GO THROUGH THE ENGINE BLOCK...A CATASTROPHIC MALFUNCTION WITHIN THE ENGINE ITSELF. CONTACTED GM CUSTOMER SERVICE MULTIPLE TIMES TO GET REIMBURSEMENT FOR THE REPAIR COSTS (NEW ENGINE) AND WE WERE TOLD THAT OUR VEHICLE WAS OUT OF WARRANTY. OUR WARRANTY ENDED 08/30/2017 WITH 100,003 MILES. OUR VEHICLE CURRENTLY HAS 102,XXX MILES. OIL CHANGES WERE ALWAYS COMPLETED AT A GM CERTIFIED REPAIR CENTER (WHEELER'S OF MARSHFIELD, WI). THERE WAS NO INDICATED FROM A MECHANIC THAT THERE WAS A PROBLEM WITH THE OIL, AND THERE WAS NO DASH INDICATORS TO LET US KNOW AS CONSUMERS THERE WAS AN ISSUE. THIS IS A MALFUNCTION OF THE GM 2.4L DIRECT INJECTION ENGINE, AND THIS NEEDS TO BE INVESTIGATED AND RECALLED. COUNTLESS FAMILIES DEPEND ON A SAFE AND RELIABLE VEHICLE TO MAINTAIN THEIR HOUSEHOLD. PLEASE FIND ATTACHED AN EMAIL WITH GM CUSTOMER SERVICE, THE INFORMATION CAN BE REQUESTED AND OBTAINED THROUGH THE CONTACT INFORMATION THROUGH THEM. IF NEEDED WE CAN PROVIDE A SALES/REPAIR INVOICE AND PHONE RECORDS OF US CONTACTING GM CUSTOMER SERVICE MULTIPLE TIMES. PLEASE REPLY ASAP