NHTSA Complaint #11058446 — 2010 DODGE JOURNEY AWD

FOR THE FOURTH TIME NOW I HAVE HAD TO HAVE MY VEHICLE IN TO HAVE THE POWER STEERING HOSE REPLACED!!!! AND OF COURSE, I AM AM BEING TOLD THIS VEHICLE DOES NOT HAVE A FACTORY BLOCK HEATER INSTALLED SO IT IS NOT COVERED UNDER THE RECALL. I HAVE NEVER BEEN SO DISAPPOINTED BY A COMPANY IN ALL MY LIFE!!!! EACH TIME THIS HAS HAPPENED IT HAS CAUSED A HUGE INCONVENIENCE FOR ME AND MY FAMILY. THE FIRST TIME THE VEHICLE WAS PARKED AT A SCHOOL FUNSTION. STARTED IT, LET IT RUN FOR ABOUT 5 MIN AND WHEN I ACCELERATED TO LEAVE MY POWER STEERING WAS GONE. SECOND TIME, I WAS PARKED, WENT TO START IT AND WENT TO LEAVE. AGAIN, NO POWER STEERING. THIRD TIME I WAS PARKED IN A LOT FOR SHOPPING. I STARTED IT, WENT TO LEAVE AND NO POWER STEERING. THE FOURTH TIME THE VEHICLE WAS PARKED IN MY GARAGE. I STARTED IT REMOTELY. WHEN I WENT TO BACK OUT OF THE GARAGE THERE WAS NO POWER STEERING. IN THE MIDDLE OF WINTER NO LESS!!!! I WAS LEFT ONTHE SIDE OF ROAD WITH MY TWO KIDS LAST FRIDAY WHEN THE TEMPERATURE HERE IN MN WAS -20. ARE YOU KIDDING ME?!?! ALL OF THESE OCCURRENCES HAVE HAPPENED INT HE DEAD OF WINTER. NOT TO MENTION THE HUNDREDS OF DOLLARS I HAVE TO KEEP ON PAYING TO HAVE THIS FIXED. THIS IS A KNOWN ISSUE WITH THIS YEAR MAKE AND MODEL, BUT I CAN'T BE COMPENSATED UNDER THE RECALL BECAUSE IT DOESN'T HAVE A BLOCK HEATER?. A BLOCK HEATER HAS NOTHING TO DO WITH POWER STEERING HOSES BLOWING OFF ON START UP IN WINTER. I REALLY NEED HELP AS I AM SINGLE MOM WITH TWO KIDS AND CONNOT AFFORD TO CONTINUE TAKING TIME OFF FROM WORK TO TAKE MY VEHICLE IN FOR THIS PROBLEM. ANY HELP OR INFORMATION YOU MAY BE ABLE TO PROVIDE IS GREATYL APPRECIATED!!