NHTSA Complaint #11057416 — 2014 DODGE DURANGO

THE SEAT BELT WILL NOT RETRACT NOR LOCK UP (TENSION) WHEN STOPPING SUDDENLY. I HAVE TAKEN IT IN TO THE DEALERSHIP FOR THIS ISSUE ONCE ALREADY. THEY TOLD MY HUSBAND IT WAS DUE TO ME YANKING ON THE SEATBELT. WHICH IS SOMETHING I DO NOT DO. I CANNOT EVEN FEED IT BACK INTO THE SLOT. I DISCOVERED THE SEATBELT WOULD NOT LOCK UP WHILE EXITING A PARKING LOT. A VEHICLE TURNED IN FRONT OF ME AND I HAD TO SLAM ON MY BRAKES. I BELIEVE I WAS ONLY GOING ABOUT 20 -25 MILES PER HOUR. I WAS BARELY ABLE TO STOP MYSELF FROM HITTING THE STEERING WHEEL. THE SEAT BELT NEVER LOCKED. THIS IS A 2014, WITH A LITTLE OVER 49,000 MILES. THE SEATBELT SHOULD NOT BE HAVING ISSUES LIKE THIS. NOW IT IS GOING TO COST ME A GOOD DEAL OF MONEY TO FIX. BEING THAT THIS IS A SAFETY FEATURE, I FEEL IT SHOULD BE COVERED FROM THE MANUFACTURER.