NHTSA Complaint #11057366 — 2007 BMW 328I

TL* THE CONTACT OWNS A 2007 BMW 328I. THE CONTACT STATED THAT SMOKE APPEARED UNDER THE HOOD AND THE VEHICLE WAS HESITANT TO OPERATE. THE BATTERY WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V676000 (ELECTRICAL SYSTEM) AND 17V683000 (ENGINE AND ENGINE COOLING). THE DEALER (BMW OF MOBILE, 3025 GOVERNMENT BLVD, MOBILE, AL 36606, (251) 476-2550) INDICATED THAT THE REMEDY AND PARTS WERE UNAVAILABLE AND MAY NOT BE AVAILABLE FOR OVER SIX MONTHS. THE DEALER STATED THAT A LOANER VEHICLE WAS NOT AN OPTION. THE MANUFACTURER WAS NOTIFIED. THE FAILURE PROGRESSED TO THE POINT THAT THE DEALER STATED THAT THE STARTER AND DRIVE BELT TENSIONER NEEDED TO BE REPLACED. THE VEHICLE WAS TOWED TO THE DEALER AND THE CONTACT WAS AWAITING THE DIAGNOSIS. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.