NHTSA Complaint #11057257 — 2010 CHEVROLET TRAVERSE

POWER STEERING AND TIMING CHAIN FAILED IN VEHICLE AT 74K MILES. THERE ARE SEVERAL COMPLAINTS REGARDING THE SAME ISSUES FROM OTHER OWNERS OF THIS VEHICLE. GENERAL MOTORS HAS NOT ACCEPTED RESPONSIBILITY FOR THIS ISSUE WHICH HAS BEEN WIDELY REPORTED. WHILE IN MOTION ON NOVEMBER 4, 2017, OUR VEHICLE BECAME DIFFICULT TO MANEUVER EVENTUALLY SHUTTING OFF. UPON TRYING TO RESTART THE VEHICLE WE HEARD A GRINDING SOUND. WE IMMEDIATELY PUSHED THE VEHICLE TO A NEAR BY REPUTABLE REPAIR SHOP. UPON THEIR EVALUATION IT WAS DETERMINED THE TIMING CHAIN WAS FAULTY AND NEEDED TO BE REPLACED. WE CONTACTED GENERAL MOTORS TO INFORM THEM OF THE ISSUE, THEY RESPONDED BY HAVING US TO TOW OUR VEHICLE TO DON BROWN CHEVROLET IN SAINT LOUIS MISSOURI. GENERAL MOTORS ASKED US TO AUTHORIZE DON BROWN TO "BREAK DOWN" THE VEHICLE IN WHICH WE AGREED. WE WERE THEN INFORMED BECAUSE OF A COST ANALYSIS BEING PERFORMED BY GENERAL MOTORS AND DON BROWN, A BREAK DOWN OF THE VEHICLE WAS NOT NECESSARY AND NOTHING WOULD BE DONE BY THE MANUFACTURER TO REPAIR THE POWER STEERING OR TIMING CHAIN. IT IS WIDELY REPORTED OLD TIMING CHAINS WERE INSTALLED IN 2009-2011 CHEVY TRAVERSE WHICH HAS LED TO SEVERAL ENGINE FAILURES AND INOPERABLE VEHICLES OF CONSUMERS ACROSS THE COUNTRY. IT IS IRRESPONSIBLE FOR GENERAL MOTORS TO HAVE NOT ISSUED A RECALL ON THESE VEHICLES WITH TIMING CHAINS THAT STRETCH AND CAUSE ENGINE DAMAGE. GENERAL MOTORS HAS PLACED A HARDSHIP ON FAMILIES WHEN THEY REFUSE TO COVER THE VERY EXPENSIVE COST OF THESE REPAIRS. WE PURCHASED OUR VEHICLE LESS THAN 2 YEARS AGO FROM A CHEVY DEALER AND TO HAVE IT TO BECOME IMPOSSIBLE TO STEER AND SHUT OFF IN TRAFFIC IS VERY DANGEROUS AND NEEDS TO BE INVESTIGATED. GENERAL MOTORS HAS NOT OFFERED ANY RELIEF WITH AN ISSUE KNOWN TO THEM.BEING OUT OF WARRANTY AND NOT PURCHASING AN EXTENDED WARRANTY SHOULD EXCLUDE DEFECTS AS IN THE ONES STATED IN THIS COMPLAINT.