NHTSA Complaint #11057201 — 2010 BUICK ENCLAVE

THE CHECK ENGINE LIGHT CAME UP ON MY 2010 BUICK ENCLAVE CXL APPROXIMATELY 3 MONTHS AGO (SEPTEMBER 2017), HOWEVER, WHEN I WENT TO GET THE CHECK ENGINE LIGHT DIAGNOSED IT TURNED OFF. THIS CAME BACK ON IN OCTOBER 2017, BUT BECAUSE IT HAPPENED LATE AT NIGHT I DECIDED TO GO TO A LOCAL AUTOZONE AND THEY RAN A DIAGNOSTIC AND INFORMED ME THAT IT INDICATED THAT IT WAS THE TIMING CHAIN AND NEEDED TO BE REPLACED. WHEN I TOOK THIS TO THE LOCAL DEALER, THE CHECK ENGINE LIGHT WAS NO LONGER ON, AND THEY INDICATED THEY COULD NOT ACCEPT THE DIAGNOSTIC FROM THE LOCAL AUTOZONE. THE CHECK ENGINE HAS AGAIN TURNED ON (DECEMBER 2017) AND INDICATES THAT THERE IS A BAD TIMING CHAIN THAT NEED TO BE REPLACED. EARLIER ENCLAVE MODELS HAD THIS ISSUE, AND THE MANUFACTURER EXTENDED THE WARRANTY TO REPLACE THE TIMING CHAIN TO 10 YEARS OR 120,000. IN ALL THREE CASES, THE VEHICLE WAS IN MOTION WHEN THE CHECK ENGINE CAME UP.