NHTSA Complaint #11056216 — 2015 SUBARU OUTBACK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11056216
Vehicle	2015 SUBARU OUTBACK
Component	POWER TRAIN
Date of Incident	November 9, 2017
Date Filed	December 23, 2017
Mileage	33,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NV

Consumer Description

WHILE DRIVING DOWN FREEWAY AT 75 MPH, TRANSMISSION MADE TWO CLUNKING SOUNDS, AND SPEED DECREASED - RPMS INCREASED. WE COULD SMELL OIL BURNING SMELL, BUT NO SMOKE OR LEAKS. WE WERE APPROXIMATELY 12 MILES OUTSIDE OF LAS VEGAS AND 22 MILES INTO OUR TRIP. THERE WAS NO WARNING AND NO DECREASE IN SPEED OR OTHER SIGNS PRIOR TO THE CLUNKS/CLANKS. VEHICLE TOWED TO SUBARU OF LAS VEGAS. FIRST SUBARU TRIED TO SAY REAR DIFFERENTIAL CAUSED. PLEASE SEE DAN'S DRIVELINE INVOICE. NEXT THEY TRIED TO SAY FRONT DIFFERENTIAL CAUSED. I CHALLENGED - HOW CAN A FUNCTIONING DIFFERENTIAL CAUSE A TRANSMISSION TO BECOME TOAST? NEXT STEP IS SUBARU HQ TECH TO TEAR DOWN TRANSMISSION. I'VE INCLUDED DOCUMENTS FROM AUTO LAB (DID 30K MILE SERVICE), SUBARU INVOICE, SUBARU EMAIL SAYING FRONT DIFFERENTIAL CAUSED,

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