NHTSA Complaint #11630731 — 2015 SUBARU OUTBACK

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11630731
Vehicle	2015 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	December 2, 2024
Date Filed	December 14, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

A transmission that was replaced in July of 2023 went bad un December of 2024 and dealership won't give reasons why transmission went bad or what caused a almost brand new transmission with less than 50,000 miles on it went bad. They are demanding we pay $5000.00 dollars on a transmission that was replaced under the extended warranty on cvt transmission from subaru. Which also extends to the brand new transmission. They are demanding their loaner car back and refusing to honor extended warranty on new transmission which the gave us which is bad. They will not give us anything other than it is bad. No information what so ever is being given to my husband or I as to why, how or what happened. My car will not move unless it is pushed by someone. They are refusing to honor their recall warranty or provide a loaner while dealing with their corporate offices on this issue. This is after in the past 1 and a half years my car has been in their shop for well over 8 months and I am still making payments on this vehicle. They will not even provide paperwork on the issues with my vehicle.

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