NHTSA Complaint #11055722 — 2012 DODGE AVENGER

TL* THE CONTACT OWNS A 2012 DODGE AVENGER. WHEN THE VEHICLE'S HEATER WAS ACTIVATED, THE SYSTEM FAILED TO OPERATE AS INTENDED. THE CONTACT STATED THAT THE PASSENGER SIDE DEFROSTER FAILED TO DEFROST THE PASSENGER SIDE WINDSHIELD OR THE PASSENGER SIDE FRONT WINDOW. THE CONTACT ALSO STATED THAT THERE WAS VERY LITTLE COMING OUT OF THE DRIVER'S SIDE VENTS OR DEFROSTER AND NO HEAT WAS COMING OUT OF THE PASSENGER SIDE VENTS OR DEFROSTER. THE FAILURE CAUSED ICE TO FORM ON THE INSIDE OF THE PASSENGER SIDE WINDSHIELD AND FRONT PASSENGER SIDE WINDOW. THE VEHICLE WAS TAKEN TO DON'S AUTO CLINIC INC (1110 N MITCHELL ST, CADILLAC, MI 49601, (231) 775-2413) WHERE IT WAS DIAGNOSED THAT THE DUAL HEATER CORE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,500.