NHTSA Complaint #11055639 — 2013 VOLKSWAGEN PASSAT STEERING

Complaint Details

ODI Number	11055639
Vehicle	2013 VOLKSWAGEN PASSAT
Component	STEERING
Date of Incident	November 25, 2017
Date Filed	December 20, 2017
Mileage	187,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

CURRENTLY, I HAVE A FAILING (CLICKING NOISE WHILE TURNING) CLOCK SPRING MY 2013 PASSAT TDI THAT WENT IN FOR THE CLOCKSPRING COVER RECALL IN 2016 AND ALSO THE AIRBAG RECALL IN 8/2017 AND HAS BEEN DIAGNOSED AS A "FAILING CLOCKSPRING" 11/24/2017, PUT IN FOR GOODWILL REPAIR TO VW CORPORATE AND WAS IMMEDIATELY REJECTED AND THE DEALER CHARGES OVER $700 FOR REPLACEMENT. SERVICE TECH SAID SINCE I AM A LOYAL CUSTOMER OF A HEAVILY RECALLED TDI MODEL, THEY COULD REPAIR IT FOR $550 (12/10/2017). THIS IS DISAPPOINTING...I AM WAITING FOR IT TO FAIL COMPLETELY BEFORE I CHART MY NEXT COURSE OF ACTION.

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