NHTSA Complaint #11055466 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) FOR WHICH IT RECEIVED THE UPDATE FOR THE POWER STEERING SYSTEM IN JUNE OF 2017. APPROXIMATELY SIX MONTHS LATER, WHILE DRIVING, THE CONTACT HEARD A BEEPING SOUND AND NOTICED A WARNING INDICATOR THAT STATED THAT THE POWER STEERING SYSTEM FAILED. THE CONTACT CALLED REINEKE FORD LINCOLN OF LIMA (1360 GREELY CHAPEL RD, LIMA, OH 45804; 419-223-3673) WHO INFORMED THE CONTACT THAT THE POWER STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: CAS/13702203. THE MANUFACTURER STATED THAT THE RECALL REPAIR WAS COMPLETED AND SEPARATE FROM THE FAILURE. THE CONTACT WAS ALSO INFORMED THAT THE NEW REPAIR WAS NOT COVERED UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.