NHTSA Complaint #11055439 — 2014 FORD C-MAX

ELECTRICAL SYSTEM issue reported to NHTSA

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Fire

Complaint Details

ODI Number	11055439
Vehicle	2014 FORD C-MAX
Component	ELECTRICAL SYSTEM
Date of Incident	December 15, 2017
Date Filed	December 19, 2017
Mileage	35,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE PLUG TO CHARGE THE VEHICLE WAS MELTING AND CAUSED THE POWER OUTLET IN THE HOUSE TO MELT. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO CHARGE AND WAS UNABLE TO OPERATE AT TIMES. THE CONTACT CALLED SARAHSOTA FORD AT 888-349-4989 AND INFORMED THE CONTACT THAT IT WAS DUE TO USER ERROR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.

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