NHTSA Complaint #11055430 — 2017 HONDA ACCORD

WE FINANCED A 2017 HONDA ACCORD SPORT CVT ON JULY 17, 2017. WE HAVE NOTICED VARIOUS ISSUES WITH THE LAG/HESITATION UPON ACCELERATING AS WELL AS BRAKING AND STEERING. WE SEARCHED ONLINE TO SEE IF ANYONE ELSE WAS EXPERIENCING THE SAME ISSUES AND FOUND MULTIPLE COMPLAINTS REVOLVING AROUND THIS MODEL VEHICLE. LESS THAN 11,000 MILES, WE NOTICED THE FRONT PASSENGER BRAKES WERE GETTING REALLY LOW AND WEARING UNEVENLY COMPARED TO THE OTHER THREE, I.E. SCREECHING; WHICH WAS ODD AND CONCERNING SINCE IT HAD 11,000 MILES AND ONLY ONE SIDE WAS WORN DOWN. DECEMBER 2017, THE PASSENGER FRONT BRAKES BECAME SO LOW, WHEN APPLYING THE BRAKES THERE WAS A METAL ON METAL, GRINDING NOISE. WE VISUALLY INSPECTED THE BRAKES AND COULD SEE THE BRAKE PADS ON THE PASSENGER SIDE WERE ALMOST NON-EXISTENT, AS WELL AS THE WEAR ON THE ROTORS. WE TOOK THE CAR TO THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE ON 12-12-17 AND THEY CLAIMED THE BRAKE PADS WERE WEARING EVENLY/NORMAL; THE OTHER SERVICE STATION AT THIS LOCATION AGREED THAT ITS NOT NORMAL FOR THE CAR THE HAVE LESS THAN 12000 MILES FOR THE FIRST BRAKE PADS TO BE CHANGED LET ALONE WORN UNEVENLY. THE CONCERN WASN'T THE BRAKE PADS BEING CHANGED, IT IS THE MECHANICAL FUNCTION OF THE PISTON AND CALIPER WAS CAUSING THE PROBLEM, OR ANOTHER UNDERLYING ISSUE; HAVING LESS THAN 12,000 MILES ISN'T RIGHT. THEY DIDN'T CARE, THOUGHT WE WANTED BRAKES CHANGED FOR FREE. WE FILED A CLAIM WITH HONDA REGARDING THE SAFETY AND WEAR OF THE BRAKES. THE DEALERSHIP REPLACED THE BRAKE PADS,TURNED THE ROTATORS. THE PROBLEM IS STILL THERE AND THE PISTON GETTING "HUNG" MAY BE THE UNDERLINING REASON FOR WHY THE CAR LAGS WHEN TRYING TO ACCELERATE. IF IT IS DEPRESSED, ITS POSSIBLE THE BRAKES ARE WEARING DOWN WHILE ACCELERATING. SAFETY IS OUR FIRST CONCERN, AND WE FEEL THERE IS A DEEPER PROBLEM THAT SHOULD BE LOOKED AT. WILL SPEAK IN FURTHER DETAIL REGARDING THESE AND OTHER ISSUES.