NHTSA Complaint #11055221 — 2014 TESLA MODEL S

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11055221
Vehicle	2014 TESLA MODEL S
Component	STRUCTURE:BODY
Date of Incident	December 13, 2017
Date Filed	December 18, 2017
Mileage	61,950 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

DOOR HANDLE EXTENSION. THE CAR HAS EXPERIENCED MULTIPLE DOOR HANDLE DEFECTS, WHEREIN THE HANDLE WILL NOT EXTEND TO OPEN THE DOOR. WITHOUT EXTENSION THE DOOR CANNOT BE OPENED. THIS ISSUE HAPPENED WHEN THE CAR WAS NEW AND ALL FOUR HANDLES WERE REPLACED, AND AGAIN AT 62,000 MILES, WHEN THE DRIVER'S DOOR MALFUNCTIONED. THIS IS A SIGNIFICANT SAFETY ISSUE, AS IT IS IMPOSSIBLE TO OPEN THE DOOR TO RENDER ASSISTANCE IF THE DRIVER WERE TRAPPED OR INCAPACITATED. ALSO, IT MAKES IT IMPOSSIBLE TO ENTER THE CAR WITHOUT CRAWLING ACROSS THE INTERIOR AND OPENING FROM THE INSIDE.

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