NHTSA Complaint #11055137 — 2011 BMW 550I

REGARDING: N63 FUEL PUMP FAILURE ON 2011 BMW 550I GT VIN # [XXX] DEAR NHTSA RECENTLY I HAD A SERIOUS ISSUE RELATING TO THE FUEL DELIVERY SYSTEM ON MY 2011 BMW 550I GT. I WAS ACCELERATING ON A BUSY FREEWAY RAMP WITH MY TWO YOUNG SONS ABOARD, AND MY CAR WENT INTO LIMP MODE. THIS PUT US IN A PRECARIOUS SITUATION WHEN AT THE MOMENT I NEEDED BRISK ACCELERATION, MY CAR WAS UNABLE TO ACHIEVE EVEN 40MPH. IT ALMOST CAUSED ME TO HAVE AN ACCIDENT. I HAD NO CHOICE BUT TO GET THIS ISSUE SERVICED AT BMW OF SAN FRANCISCO SINCE THIS IS MY DAILY DRIVER. WHEN ALL WAS SAID AND DONE THE BILL CAME TO A LITTLE OVER $2100 WHICH INCLUDED ABOUT $450 IN DIAGNOSTICS. NOW THAT THE DUST HAS HAD A CHANCE TO SETTLE, I'D LIKE SOME RECOMPENSE ON THE FOLLOWING ISSUES. 'THE HIGH-PRESSURE FUEL PUMP FAILURE IS SAFETY RELATED AND SHOULD BE COVERED UNDER THE SAME WARRANTY AS THE LOW-PRESSURE FUEL PUMP WHICH CARRIES AN EXTENDED 10-YEAR WARRANTY ON THESE CARS AND, WHICH ALSO HAS A TENDENCY TO FAIL AT INOPPORTUNE MOMENTS 'IN CLOSING, THIS CAR WAS ALWAYS SERVICED AT THE DEALER, AND WENT THROUGH THE CUSTOMER CARE PROGRAM A COUPLE OF YEARS AGO. I FEEL THAT BMW SHOULD ALSO COVER THESE FUEL PUMPS AS PART OF THIS PROGRAM AND I'M ASKING FOR YOU TO REFUND THE COST OF THIS SERVICE. 'PLEASE REGISTER MY COMPLAINT, IF ENOUGH PEOPLE EXPERIENCE THIS ISSUE AND REGISTER EACH INCIDENT, BMW HAS A CUSTOMER REIMBURSEMENT PROGRAM AND I WOULD BE ABLE TO GET MY $2086.25 BACK FOR THIS SAFETY RELATED REPAIR. [XXX], MONTARA ,CA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB