NHTSA Complaint #11055035 — 2017 CHRYSLER PACIFICA

WHILE VEHICLE WAS STATIONARY, MY 5 YEAR OLD WAS EXITING THE DRIVER SIDE BACK SLIDING DOOR. HE PUSHED THE INTERIOR BUTTON TO OPEN THE DOOR AND BUTTON WAS ACCIDENTALLY TAPPED TWICE. WHILE HE WAS EXITING, THE DOOR BEGAN TO CLOSE AND DID NOT SENSE HIS BODY. CONTINUED TO CLOSE UNTIL HIS HEAD WAS PINNED BETWEEN DOOR AND DOOR FRAME. I HAD TO PUSH IT OPEN WITH FORCE TO RELEASE HIS HEAD. THIS WAS NOT REGISTERED AS A MALFUNCTION ON DIAGNOSTIC TESTS. THIS IS AN ISSUE WITH THE AMOUNT OF PRESSURE THE DOOR REQUIRES TO STOP CLOSING. IT IS ALSO VERY INCONSISTENT. SOMETIMES I CAN MAKE IT STOP WITH ONE FINGER. SOMETIMES IT REQUIRES MY ENTIRE BODY WEIGHT (GROWN WOMAN) PUSHED AGAINST THE DOOR. MY CHILDREN ARE NOT STRONG ENOUGH TO STOP THE DOORS FROM CLOSING ON THEM. CHILD WAS NOT SERIOUSLY INJURED. 12,000 MILES.