NHTSA Complaint #11054851 — 2005 FORD FREESTYLE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11054851
Vehicle	2005 FORD FREESTYLE
Component	STRUCTURE:BODY
Date of Incident	December 14, 2017
Date Filed	December 15, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

MY FRONT DRIVER SIDE DOOR DOES NOT SHUT IN COLD WEATHER. THE LOCKS STICK ON, AND THE DOOR BOUNCES BACK OPEN WHEN I TRY TO SHUT THE DOOR. I PAID TO HAVE THE DOOR LOCKS REPLACED, A FEW YEARS AGO. THE ISSUE STILL HAPPENED ON ALMOST EVERY COLD DAY. AROUND 15F TO 32F. THE FORD DEALER WHO REPLACEMENT THE LOCKS, GOT NEW LOCKS COVERED UNDER THE LOCK WARRANTY, BUT THIS ISSUE STILL HAPPENS. IT HAS BEEN AN ONGOING PROBLEM FOR 4 YEARS. I AM FORCED TO DRIVE WITH A DRIVER SIDE DOOR THAT DOES NOT CLOSE. I HAVE TO HOLD THE DOOR CLOSED WITH MY HAND UNTIL THE DOOR LOCKS DECIDE TO UNSTICK AND I CAN CLOSE THE DOOR. THE FORD DEALER CANNOT GET THIS PROBLEM SOLVED OR FIXED EVEN AFTER 4 YEARS AND MANY MANY MANY TRIPS BACK TO THE DEALER WITH THIS ISSUE.

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