NHTSA Complaint #11054413 — 2014 FORD FIESTA

TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT'S DAUGHTER ENTERED THE VEHICLE AND NOTICED THAT THE IGNITION SWITCH WAS FROZEN. THE CONTACT'S DAUGHTER PLACED THE KEY IN THE IGNITION SWITCH, BUT THE VEHICLE FAILED TO START. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (BILL CURRIE FORD, 5815 N DALE MABRY HWY, TAMPA, FL 33614) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH AND THE IGNITION HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER INFORMED THE CONTACT THAT THE PARTS WOULD NOT BE AVAILABLE FOR THE REMEDY UNTIL JANUARY 20, 2018. THE MANUFACTURER WAS CONTACTED AT 800-392-3673 AND STATED THAT THE PARTS WERE ON BACKORDERED UNTIL JANUARY 20, 2018. CASE NUMBER: CAS-13704756 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.