NHTSA Complaint #11054189 — 2008 FORD ESCAPE

TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHEN THE CONTACT STARTED THE VEHICLE, THERE WAS NO ELECTRIC POWER STEERING ASSIST ABILITY. AS A RESULT, IT WAS DIFFICULT TO TURN RIGHT OR LEFT. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (VIDALIA FORD LINCOLN, 2607 E 1ST ST, VIDALIA, GA 30474) WHERE IT WAS DIAGNOSED THAT THE STEERING TORQUE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. *BF CONSUMER STATED THE FAULTY SENSOR CITED BY THE RECALL DID, IN FACT, FAIL CONTEMPORANEOUS TO THE STEERING SOFTWARE UPDATE. CONSUMER ATTEMPTED TO HAVE THE SENSOR REPLACED BY A FORD DEALER UNDER THIS RECALL, BUT THE DEALER REFUSED TO DO SO UNDER THE RECALL. UPDATED 9/18/18*JB