NHTSA Complaint #11054121 — 2012 HYUNDAI SONATA HYBRID

WHILE DRIVING THE VEHICLE ON SIDE STREET WE HEARD A KNOCKING NOISE. WE HAD OUR CAR TOWED TO LOCAL MECHANIC WHERE THEY DIAGNOSED ENGINE ROD FAILURE. CAR WAS WELL MAINTAINED WITH OIL CHANGES. OIL AND CLEAN AND FULL WHEN ERROR OCCURRED. NO WARNING LIGHTS OR CHECK ENGINE LIGHT EVER ALERTED. HAD VEHICLE TOWED TO ROMERO HYUNDAI WAS PURCHASED. THEY CONFIRMED DIAGNOSIS AND ADVISED TO CALL CUSTOMER CARE AS THE VEHICLE PREVIOUSLY HAD 10 VISITS TO DEALERSHIP FOR OTHER FAILURES. OVER THE LAST MONTH CUSTOMER CARE HAS NOT BEEN ABLE TO ASSIST.