NHTSA Complaint #11053907 — 2004 FORD FREESTAR

TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). WHILE DRIVING 30 MPH, THE VEHICLE LOST POWER TO THE DRIVE TRAIN. THE VEHICLE WAS TAKEN TO EIDE FORD (800 E BISMARCK EXPY, BISMARCK, ND 58504) WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DECLINED TO ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 130,999.