NHTSA Complaint #11053847 — 2016 FORD MUSTANG

THE REAR DECK "GT" EMBLEM BROKE ON MY NEW CAR AND FELL OFF. I RETURNED IT TO THE DEALERSHIP TO HAVE IT REPLACED BECAUSE IT IS A NEW VEHICLE AND STILL UNDER WARRANTY. THE EMBLEM WAS REPLACED AS WELL AS THE BACK DECK LID AND THE REVERSE CAMERA BECAUSE IT IS ALL ONE PIECE. AS I LEFT I NOTICED THAT THE NEW DECK LID DID NOT SEAL PROPERLY AND WATER COULD GET IN MY TRUNK SO I RETURNED TO THE SERVICE SHOP. AT THAT TIME I WAS TOLD BY AN ASSOCIATE THAT AN UPDATE WAS MADE TO THE SERVICE MANUAL AND A NEW "BUMPER PAD" WAS REQUIRED TO BE ADDED UNDER THE DECK LID THAT WAS PREVENTING IT FROM CLOSING PROPERLY. I TOLD THEM IT WAS UNACCEPTABLE AND IT NEEDED TO BE FIXED. THEY CONTINUED TO EXPLAIN IT WAS A FACTORY CHANGE AND WAS CORRECTED EXACTLY HOW IT WAS SUPPOSED TO BE ACCORDING TO THE NEW MANUAL UPDATES. THE LARGER PROBLEM IS THAT I EXPLAINED TO THEM THAT I AM ACTIVE DUTY MILITARY AND WAS PICKING THE CAR UP TO DRIVE STRAIGHT TO MY NEW BASE. THEY STATED IT WAS NOT AN ISSUE AND I COULD HAVE MY LOCAL DEALER LOOK AT THE ITEM AND FIX IT UNDER WARRANTY. WELL, I AM NOW AT MY NEW LOCATION AND THE LOCAL DEALER STATED THERE IS NOT ANY UPDATES TO THE MANUAL FOR THEM TO ADD AN EXTRA BUFFER PAD AND THEY THE DECK LID THEY ADDED IS WARPED FROM THEM TRYING TO FORCE IT ON. HOWEVER, THE LOCAL DEALER CANNOT TOUCH IT BECAUSE IT WAS REPAIRED UNDER WARRANTY AT THE OTHER LOCATION AND THEY ARE RESPONSIBLE. NOW THEY WANT ME TO DRIVE IT BACK 490 MILES ONE WAY TO HAVE THEM FIX IT WHEN THEY FIRST LIED TO ME ABOUT WHAT WAS DONE AND THEN ALSO TOLD ME I COULD BRING IT TO A LOCAL SHOP BECAUSE THE MILITARY MOVED ME AND THE WARRANTY WOULD STILL COVER IT. THEY NEED TO PAY WHAT EVER THEY NEED TO THE LOCAL DEALER SO I CAN HAVE MY NEW CAR REPAIRED SINCE THEY MESSED IT UP AND THEN LIED TO ME. MALL OF GEORGIA FORD IS WHERE I PURCHASED IT AND THE SAME SERVICE DEPARTMENT THAT LIED TO ME.