NHTSA Complaint #11053706 — 2015 CADILLAC XTS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11053706
Vehicle	2015 CADILLAC XTS
Component	ELECTRICAL SYSTEM
Date of Incident	October 3, 2017
Date Filed	December 9, 2017
Mileage	58,842 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE CUE TOUCHSCREEN IS NOT WORKING. ALL WARNINGS AND SAFETY CO CERN'S WILL NOT SHOW. TRIED HARD RESET AS CADILLAC ADVISED WITH NO LUCK. CAR IS OUT OF WARRANTY AND CADILLAC SAID THE COST IS OVER $ 1500. THE CAR IS TWO YEARS OLD AND CADILLAC AND GM KNEW OF THIS PROBLEM SINCE 2013 AND DID NOTHING TO REMEDY IT. IT'S A HAZARD AND AFTER SERVICING NONE OF THE WARNINGS CAN BE CHANGED. YOU CAN'T USE HANDS FREE CALLING ETC. IT'S VERY DANGEROUS AND DISTRACTING TO OPERATE A VEHICLE WITH THE INFORMATION CENTER INOPERABLE. CHECK THE INTERNET FOR THIS PROBLEM AND YOU WILL SEE THERE ARE THOUSANDS IF COMPLAINTS DATING BACK TO 2013. THIS PROBLEM STARTED ABOUT TWO MONTHS AGO.

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