NHTSA Complaint #11053642 — 2011 BMW 335 AIR BAGS

Complaint Details

ODI Number	11053642
Vehicle	2011 BMW 335
Component	AIR BAGS
Date of Incident	June 8, 2017
Date Filed	December 9, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TAKATA RECALL I HAVE CONTACTED TWO BMW RETAILERS IN MY AREA ASKING TO SCHEDULE AN APPOINTMENT TO HAVE MY AIRBAGS REPLACED AND BOTH RESPONSES WERE "WE DON'T HAVE THE PART BUT WILL ORDER IT AND CALL YOU BACK WHEN READY TO SCHEDULE THE REPLACEMENT". I HAVEN'T HEARD BACK FROM EITHER AND I CONTACTED BMW MOUNTAIN VIEW OVER 9 MONTHS AGO AND BMW PETER PAN OVER 4 MONTHS AGO. I AM DEEPLY CONCERNED FOR THE SAFETY OF ME AND MY FAMILY SINCE THERE IS A KNOWN DEFECT IN THE AIRBAG THAT COULD BE DEPLOYED IN THE CASE OF AN ACCIDENT. I HOPE THIS NEVER HAPPENS BUT THE FACT THERE IS A KNOWN THREAT IN MY CAR WHICH COULD BE LIFE THREATENING AT ANY MOMENT AND THERE IS NO URGENCY TO RESOLVE THIS ISSUE FROM BMW OR THE AIRBAG MANUFACTURER IS VERY DISAPPOINTING.

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