NHTSA Complaint #11053631 — 2013 DODGE DURANGO

MY WIFE WAS DRIVING OUR DURANGO WHEN IT SUDDENLY LOST ALL POWER. SHE HAD TO MUSCLE IT TO THE SIDE OF THE ROAD, WHERE SHE ATTEMPTED NUMEROUS TIMES TO RESTART IT. PRIOR TO THAT, OFTEN TIMES YOU WOULD TURN THE KEY AND THE DASH LIGHTS WOULD COME ON AND THE CAR WOULD DO NOTHING...NOT EVEN TURN OVER. AFTER A FEW ATTEMPS, IT WOULD START. AFTER THE STALL, WE BROUGHT IT INTO OUR LOCAL DODGE DEALER (DUTCHESS DODGE) WHERE THE SERVICE DEPARTMENT KEPT IT FOR A FEW DAYS, SAID THEY COULD NOT RECREATE OUR CONCERNS, CLEANED NUMEROUS ELECTRICAL CONNECTIONS, CHARGED US $500 AND RECOMMENDED WE CHANGE A "WIN" MODULE AT ABOUT $800 PLUS LABOR BUT COULD NOT GUARNATEE THIS WOULD FIX THE ISSUE. THE SERVICE PERSON EVEN ADMITTED IT COULD BE THE TIPM BUT THAT THEY COULDN'T BE SURE AND THE FIX OF THE WIN MODULE WAS THE FIRST RECOMMEDATION. HE ALSO ADDED THAT SOME COMPONENTS IN THE TIPM WERE LOOSE AND THAT THEY CHECKED AND CLEANED THEM ALSO AND THAT FOR ALL THEY KNOW IT COULD HAVE FIXED THE ISSUE. I INFORMED THEM THAT I COULD NOT AFFORD TO CONTINUE TO THROW MONEY INTO "TRIAL AND ERROR" FIXES AND TO JUST BUTTON IT UP AND GIVE IT BACK TO US. A WEEK LATER, IT HAPPENED TO MY WIFE AGAIN, ONLY THIS TIME, AS SHE WAS PULLING OFF TO THE SIDE OF THE ROAD, IT RE-STARTED ON IT'S OWN. WE CALLED THE SERVICE DEPARTMENT BACK AND THEIR REPLY WAS THAT THEY RECOMMENDED CHANGING THE WIN MODULE. THIS VEHILCLE HAS 62000 MILES AND HAS BEEN REGULARLY SERVICED BY ME AND CARED FOR LIKE A BABY. THIS IS NOT AN ISSUE OF USE OR ABUSE, IT IS FAULTY PARTS AND WE SHOULD NOT BE RESPONSIBLE. I FEEL LIKE I SHOULD JUST TRADE THIS IN AND AFTER OF LIFETIME OF BEING A LOYAL MOPAR CUSTOMER, GO IN A DIFFERENT DIRECTION.