NHTSA Complaint #11053589 — 2012 FORD EXPLORER

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11053589
Vehicle	2012 FORD EXPLORER
Component	AIR BAGS
Date of Incident	December 7, 2017
Date Filed	December 8, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE AIRBAG LIGHT IS ON. IT DOES NOT FLASH IT'S JUST ON ALL THE TIME. I TOOK THE VEHICLE IN FOR AN OIL CHANGE AND ASKED THE FORD DEALERSHIP TO CHECK IT OUT AND THEY SAID THEY DID NOT HAVE TIME AND WHEN I ASKED IF IT WAS COVERED THEY SAID I WOULD HAVE TO PAY FOR IT. I CALLED THE FORD DEALERSHIP TODAY AND ASKED ABOUT BRINGING IT IN AND ERIC AGAIN SAID I WOULD HAVE TO PAY FOR IT AND HE KNOWS NOTHING ABOUT A RECALL OR ANY PROBLEMS WITH THE AIR BAGS. I HAVE READ ONLINE THAT THERE ARE OVER 850,000 FORDS WHO HAVE A RECALL DUE TO THE AIRBAGS MALFUNCTIONING. I AM ALSO TOLD THAT THE AIRBAG WILL NOT DEPLOY. THIS IS MY ONLY TRANSPORTATION AND I FEEL THIS IS VERY DANGEROUS. I WILL NEVER BUY ANOTHER FORD AGAIN. THE CUSTOMER SERVICE IS HORRIBLE.

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