NHTSA Complaint #11052875 — 2011 NISSAN VERSA

TAKATA RECALL AND SPRING COIL RECALL I PURCHASED/FINANCED MY NISSAN VERSA CAR THIS YEAR 2017 AROUND FEBRUARY. SOMETIME IN JULY 2017 I RECEIVED A LETTER INFORMING ME OF THE TAKATA RECALL FOR THE AIR BAG INFLATOR HAZARD AND TO CONTACT THE NEAREST NISSAN DEALER FOR FURTHER INSTRUCTIONS. I CONTACTED THEM HERE IN MONROE MICHIGAN GAVE THEM MY VIN NUMBER AND THEY THEN INFORMED ME THAT THEY WERE AWARE OF THE RECALL & ALSO INFORMED ME OF A SECOND RECALL OF A SPRING COAL RECALL WAS A RECALL BEFORE I PURCHASED THE CAR AND WAS NOT INFORMED OF IT ALSO, THEY THEN PROCEEDED TO TELL ME THAT AT THAT TIME THEY DID NOT HAVE ANY LOANER VEHICLES AVAILABLE & THAT THEY CAN PLACE ME ON A WAITLIST OR THAT I COULD CALL AROUND TO DIFFERENT DEALERSHIPS TO SEE IF THEY HAD ANY AVAILABLE. THEY STATED THAT THEY ONLY HAD 4 LOANER VEHICLES ON THERE LOT & THAT THEY WERE USING THEM ONLY FOR THEIR CUSTOMERS & THEY WOULD COME FIRST BEFORE ANYONE ELSE. I CALLED THREE OTHER DEALERSHIPS THEY ALL PUT ME ON THE WAITING LIST WITH NO RESPONSE BACK & SEVERAL ATTEMPTS INQUIRING ABOUT THE LOANER VEHICLE. I HAVE NOT DRIVEN THE CAR SINCE JULY UP UNTIL THE DATE, WHILE I HAD BEEN DRIVING PRIOR TO JULY I HAD HAD SEVERAL PROBLEMS WITH THE SUSPENSION ON THE CAR, HAD THE CAR SERVICES TWICE AT THE DEALERSHIP I PURCHASED THE VEHICLE FROM WITH NO SOLUTION TO THE PROBLEM WHEN I'M DRIVING THE CAR YOU CAN SMELL A TIRE BURNING SMELL & THEY SAID IT WAS OK TO DRIVE. I THOUGHT OTHERWISE SO I COMPLETELY STOP DRIVING THE CAR STILL PAYED THE CARNOTE MONTHLY & CAR INSURANCE WAITING ON THE LOANER VEHICLE. BECAUSE OF THIS I HAVE ALMOST LOST MY JOB, MISSED WORKED & HAD TO CAR POOL MY KID'S & I BACK & FORTH TO SCHOOL & WORK. I TALKED TO THE NISSAN CORPORATION THEY INVESTIGATED IT & INFORMD ME THAT THEY WOULD NOT BE ABLE TO REIMBURSE ME & STILL PROCEEDED TO KEEP ME ON THE WAITLIST I HAVE RECENTLY GIVEN THE CAR BACK REQUESTING FOR A REFUND.