NHTSA Complaint #11052522 — 2011 DODGE DURANGO

MY ALTERNATOR SHORT CIRCUITED AND SMOLDERED IN THE MIDDLE OF A BUSY STREET WITH MY 3 YR OLD IN THE CAR. I WAS ABLE TO GET MY SON AND I OUT OF THE CAR LUCKILY. AFTER GETTING IT TOWED TO A MECHANIC IT WAS REPLACED FOR OVER $1100! HOWEVER, MY ON-BOARD COMPUTER MAY HAVE POTENTIALLY FRIED AS WELL SO IT IS CURRENTLY AT A CHRYSLER/DODGE DEALER. AFTER RESEARCHING I FOUND THE ALTERNATOR WAS RECALLED. I SPOKE WITH THE DEALER'S SERVICE AND THEY STATED THAT I SHOULD RECEIVE SOMETHING IN THE MAIL ABOUT THE RECALL "ANY DAY" SINCE I NEVER DID. I WAS TOLD I WOULD HAVE TO PAY UPFRONT FOR THE REPAIRS AS WELL AND WOULD BE REIMBURSED "IN ABOUT A MONTH OR SO." THIS RECALL WAS ON 6/9/17. IT IS DECEMBER! THERE IS STILL NO REMEDY FOR THIS AS STATED BY MY DEALER AS THEY SAID "PARTS FOR THIS RECALL WON'T BE AVAILABLE UNTIL AFTER THE 1ST OF THE YEAR." THIS IS NEGLECT AND LAZINESS ON THE PART OF EITHER THE DEAL OR CHRYSLER AS A WHOLE! IF MY SON AND I WERE ON THE HIGHWAY WE COULD HAVE BEEN SERIOUSLY HURT OR EVEN WORSE! HOW, AFTER 6 MONTHS, IS THERE NOT PARTS AVAILABLE FOR THIS MAJOR RECALL?!?!?!?!