NHTSA Complaint #11052462 — 2014 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2014 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, A LOUD ROARING NOISE WAS HEARD, THE ENGINE VIBRATED, AND WHEN DEPRESSING THE ON-STAR BUTTON A CLANKING METAL NOISE WAS HEARD UNDER THE VEHICLE. THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO RINCON CHEVROLET INC. LOCATED AT 5480 GA HIGHWAY 21 S, RINCON, GA 31326 WHERE IT WAS DIAGNOSED WITH A CRANK VALVE FAILURE, WHICH WAS ALLOWING TO MUCH AIR INTO THE ENGINE. THE CONTACT STATED THAT THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER WAS WAITING THE CRANK VALVE PARTS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.