NHTSA Complaint #11051749 — 2016 HONDA ODYSSEY

TL* THE CONTACT OWNS A 2016 HONDA ODYSSEY. WHILE DRIVING BETWEEN 15-20 MPH AND ACCELERATING, THE TRANSMISSION SHIFTED FROM FIRST TO SECOND GEAR. THE VEHICLE ALSO LUNGED FORWARD. THE CONTACT STATED THAT THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO HONDA MALL OF GEORGIA (3699 BUFORD DR, BUFORD, GA 30519, (678) 805-8003) TO BE DIAGNOSED ON FOUR DIFFERENT OCCASIONS. DURING THE FIRST AND SECOND DIAGNOSTIC TESTS, THE MECHANIC WAS UNABLE TO REPRODUCE THE FAILURE OR RETRIEVE A FAULT CODE. DURING THE THIRD DIAGNOSTIC TEST, THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO DAYS LATER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN BACK TO THE DEALER FOR A FOURTH TIME TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION FLUID WAS DRAINED AND THERE WAS EVIDENCE OF METAL SHAVINGS IN THE TORQUE CONVERTER AND TRANSMISSION FLUID. ADDITIONALLY, THE CONTACT WAS INFORMED THAT THE TCM MODULE ALSO NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 34,000.