NHTSA Complaint #11051436 — 2014 CHRYSLER 300

I SUBMITTED REIMBURSEMENT FOR THE REPAIR OF A FAULTY ALTERNATOR. CHRYSLER SAID THEY WERE IN THE PROCESS OF FILING A RECALL ON THE ALTERNATORS ON CHRYSLER 300'S BUT THE VIN # OF MY VEHICLE WAS NOT ON THE RECALL LIST. I REQUESTED CHRYSLER INCLUDE MY CAR AS IT INCURRED THE ALTERNATOR FAILURE. I CALLED NHTSA WHO GAVE ME A COMPLIANT # -11030363. I SUBSEQUENTLY RECEIVED A LETTER FROM RANDY REID AT NHTSA REQUESTING A COPY OF MY INVOICE. I MAILED IT TO HIM OCTOBER 30, 2017 IN THE ENVELOPE HE PROVIDED. TO DATE, I HAVE NOT HEARD BACK FROM ANYONE. I SPENT $767.95 ON SEPTEMBER 26,2017 REPAIRING THE ALTERNATOR. THE ALTERNATOR FAILED AS I WAS TRAVELLING ON A HIGHWAY IN CONVERSE TEXAS DOING 50MPH IN THE CENTER LANE. MY CAR WENT COMPLETELY DEAD AND WITHOUT POWER. I HAD TO GLIDE MY CAR OFF THE HIGHWAY WITH OTHER VEHICLES TRAVELING 50 MPH OR FASTER PAST ME. I FELT LUCKY NO ONE HIT ME. ONCE ON THE SIDE OF THE HIGHWAY, IT SMELLED LIKE MY CAR WAS ON FIRE. THIS WAS A VERY DANGEROUS SITUATION FOR ME.